Recall & Replacement Process:
Affected customers should contact our experienced customer service team representatives and will soon be sent a tracking number. Then, customers will mail out their recalled products using the tracking number and the products will reach our offices. After, Trianium will send out a NEW 10400 mAh battery pack in order to resolve the issue.
We hope this is the least we can do for loyal customers and we at Trianium will work hard in order to help avoid these issues occurring in our products in the future.
- Click Here to Start Your Recall by filling out the form.
- Our agent will assist and guide you returning the recalled battery case products back to our RMA center.
- Upon receiving your returned products we will issue a replacement portable charger products with stronger and safer charging capacity.
This recall involves Endliss Technology Trianium battery phone cases for all types of mobile phones. The cases were sold in black, gray, white, and pink colors. “Trianium” is written on the back of the case. There are 17 different model numbers included in this recall. Recalled model numbers include: TM000006, TM000007, TM000008, TM000009, TM000010, TM000011, TM000046, TM000047, TM000048, TM000049, TM000101, TM000103, TM-06A-4000BBLK, TM-06A-4000ROGD, TM-06A-4000WSLV, TM-S6BC-BLK and MTS-3000-BBLK.
Consumers should immediately stop using the recalled phone cases, dispose of them in accordance with local laws on battery disposal, and contact Endliss for a free replacement power pack.
Endliss has received 96 reports of batteries overheating due to thermal runaway, including 10 reports of burn injuries.
Online at Amazon.com from September 2014 through July 2020 for between $30 and $100.
Endliss Technology Inc., of Hayward, Calif.
The lithium-ion battery in the cases can overheat resulting in thermal runaway, posing a burn hazard to consumers.